Refund policy

1. Overview

Bunzy sells subscriptions through a payment provider that acts as the seller of record. The provider processes your payment, issues your receipt, collects any applicable taxes, and returns funds to your payment method when a refund is approved. Refund decisions under this Policy are made by Bunzy. All requests are handled at hello@bunzy.io.

This Policy applies to every charge made for the Service: trial fees, first subscription payments, renewals, plan upgrades and any add-on we may offer. Where the Money-Back Guarantee applies to a charge, its terms govern that charge and this Policy applies to everything else.

2. General position

Except as set out in section 3, fees paid for the Service are non-refundable. The Service incurs its costs as it is delivered, and those costs cannot be recovered once a billing period has begun.

In particular, the following are not refundable:

• The unused portion of a billing period after cancellation. Cancellation stops the next charge; access continues until the end of the paid period.
• Billing periods during which the Service was not used. A subscription that was not cancelled remained active and continued to generate content.
• A renewal charge that you intended to cancel but did not cancel before the renewal date. Cancellation is available in one click in your dashboard at any time.
• Dissatisfaction with the style, tone, topics or length of generated articles. Your voice, keywords and calendar can be changed at any time, and any article can be edited or regenerated.
• Search rankings, traffic, backlinks, domain-rating changes or AI citations that did not materialize. The Terms of Service explain that outcomes are not warranted.
• Issues caused by your hosting provider, theme, plugins, security software, caching, or an Integration that you disconnected or whose credentials expired.
• Fees for an account suspended or terminated for breach of the Terms of Service.
• The trial fee, where a trial was offered. It is charged at checkout, identified as non-refundable before you pay, and described in section 4 of the Terms of Service.

3. When we issue refunds

We issue refunds in the following circumstances:

• Money-Back Guarantee. A first-time subscriber's first subscription payment, in full, on request within 14 calendar days of the charge, subject to the conditions in the Money-Back Guarantee.
• Billing errors. Where we have charged an incorrect amount, charged you more than once for the same period, or charged you after a cancellation took effect, we refund the amount charged in error in full once the error is confirmed.
• Material service failure. Where the Service is unavailable or unable to generate and publish for you for a sustained period because of a fault on our side, and we do not restore it within a reasonable time after you notify us at hello@bunzy.io, we refund or credit the part of the billing period affected by the failure, calculated pro rata. Notify us while the failure is occurring so that we have the opportunity to correct it.
• Discretionary refunds. Outside the circumstances above, we may issue a full or partial refund or credit at our sole discretion. A discretionary refund in one case does not create an obligation in any other.

4. Consumer rights in the European Union and the United Kingdom

If you purchase the Service as a consumer, meaning for purposes outside your trade, business, craft or profession, and you are resident in the European Union or the United Kingdom, you have a statutory right to withdraw from the contract within 14 days of the day the contract is concluded, without giving a reason, under Directive 2011/83/EU in the EU and the Consumer Contracts Regulations 2013 in the UK.

The Service is a digital service that begins immediately on subscription. When you subscribe, you expressly request that performance begin before the withdrawal period ends and acknowledge that, once the Service has been fully performed within those 14 days, the right of withdrawal is lost. If you withdraw while the Service has been partly performed, we may retain an amount proportionate to the part performed before you notified us, and refund the remainder.

To exercise the right of withdrawal, send an unequivocal statement to hello@bunzy.io within the withdrawal period. You may also contact the seller of record identified on your receipt. We will acknowledge receipt by email and process the refund within 14 days of the notification, using the same payment method used for the original transaction.

The statutory right and its conditions are those of the law and are not affected by this Policy. The Money-Back Guarantee is a separate commercial commitment offered in addition to the statutory right: it refunds the full first payment with no deduction for the part of the Service already performed, and it is ordinarily the more favorable route. You may rely on either.

5. Consumer rights elsewhere

United States. Nothing in this Policy limits rights you have under the automatic-renewal, cancellation or consumer-protection laws of your state, including any right to cancel and receive a refund that those laws provide.

Other countries. Where the mandatory consumer-protection law of your country of residence grants you a right to a refund or remedy that this Policy does not provide, that law applies.

6. Cancellation

Cancellation is distinct from a refund. You may cancel your subscription at any time by either of the following methods:

• From your dashboard, in one click, without contacting support.
• By emailing hello@bunzy.io, in which case we cancel on your behalf and confirm by email.

Cancellation takes effect at the end of the billing period already paid for. You retain full access until that date, and no further charges are made. Cancelling does not refund the current billing period; any refund is governed by section 3 or by the Money-Back Guarantee.

7. How to request a refund

Send your request to hello@bunzy.io from the email address associated with your account, using the subject line Refund request, and include the email address used at signup, the name of your site, and the basis of your request under section 3. Requests under the Money-Back Guarantee do not need to state a reason.

We acknowledge every request within 2 business days. Where a refund is approved, we issue it within 5 business days of receiving your request and confirm by email. Refunds are returned to the original payment method; funds typically appear within five to ten business days of issue, depending on your bank. Where a request is declined, we state the reason in writing. These timings are identical to those stated in the Money-Back Guarantee.

8. Chargebacks and payment disputes

If you believe a charge is incorrect, contact us at hello@bunzy.io before disputing it with your bank or card issuer. Billing problems are resolved far more quickly by us than through a dispute, and a refund issued by us reaches your payment method within days.

When a chargeback or payment dispute is opened, the subscription associated with the disputed payment is suspended while the dispute is pending, because the payment supporting it is no longer settled. If the dispute is resolved in our favor, access is restored. If it is resolved in your favor, the account remains closed to new subscriptions unless we agree otherwise in writing. A chargeback filed while a refund request is pending, or after a refund has been issued for the same charge, terminates eligibility under the Money-Back Guarantee for that account. We do not add penalty or dispute fees to your account.

9. Currency

The Service is priced and charged in US dollars. A refund returns the same US-dollar amount to the same payment method. Your bank or card issuer may apply a different exchange rate on the refund than on the original charge and may charge its own fees; those differences are outside our control and are not compensated.

10. Changes to this Policy

We may update this Policy as the Service evolves. Material changes are notified to the account owner by email at least 14 days before they take effect, as the Terms of Service provide. A refund request already received is decided under the version of this Policy in force at the time it was received.

11. Governing law

This Policy is governed by the laws of the State of Delaware, USA, and disputes are resolved as set out in the Terms of Service. Where the mandatory consumer-protection law of your country of residence provides rights that cannot be waived, those rights prevail over any conflicting provision of this Policy.

12. Contact

Bunzy is operated by KLOE LLC, 30 N Gould St Ste R, Sheridan, WY 82801, US. Refund requests and questions: hello@bunzy.io.