Money-back guarantee

1. The guarantee

Every first-time subscriber may request a full refund of their first subscription payment within 14 calendar days of that payment. One refund per customer. No explanation is required, and the conditions below are objective: if they are met, the refund is issued.

The guarantee is offered in addition to any refund rights you have under the law of your country of residence, and in addition to our Refund Policy, which covers billing errors, service failures and every charge outside this guarantee.

2. Eligibility

All of the following conditions must be met:

• The request concerns the first subscription payment on your account. Renewals, plan changes and later charges are governed by the Refund Policy.
• The request is received at hello@bunzy.io within 14 calendar days of the payment. The day the charge is made is day one.
• Neither you, your organization, nor the payment method used has previously received a refund under this guarantee. The guarantee is available once per customer, regardless of the number of accounts, projects or client sites operated.
• The account has not been suspended or terminated for breach of the Terms of Service, and the payment was made with a payment method you are authorized to use.
• No chargeback or payment dispute has been opened for the charge. If one has, the dispute process in the Refund Policy applies instead.

3. What is refunded

Your first subscription payment, in full. Whatever you were charged for your first billing period is what comes back, on any plan, on any billing cycle, at whatever price you paid. The amount is the one shown on your receipt. A yearly or two-year prepayment is refunded in full and is not reduced to a month.

The refund is returned to the original payment method, in US dollars, for the same amount. Exchange-rate differences or fees applied by your bank are outside our control and are not compensated.

Where a trial was offered, the one-time trial fee is a separate charge and is not refunded. The guarantee applies to the first subscription payment made when the trial converts.

4. How to claim

Email hello@bunzy.io from the address associated with your account, using the subject line Refund request, and include the email address used at signup and the name of your site. Nothing else is required. If you choose to tell us why you are leaving, we read every reply, but the refund does not depend on it.

What happens next:

• We acknowledge your request within 2 business days.
• We issue the refund within 5 business days of receiving your request and confirm by email.
• Funds typically appear on your statement within five to ten business days of issue, depending on your bank.

If a request is declined, we state in writing which condition in section 2 or section 6 was not met.

5. Your account and content after a refund

When the refund is issued, your subscription ends and paid features stop: article generation, publishing, the hosted blog and API access. Until then, the Service continues to operate, so export anything you wish to keep, or ask us in your request and we will provide your articles.

Articles already published to your site remain yours. You own them under the Terms of Service, and you may keep, edit or remove them as you see fit. We do not require their removal.

Backlink placements do not begin until after the guarantee period has ended, so a refund inside the window will ordinarily precede any placement. Any backlink that has been placed remains in place; it is not removed and no deduction is made for it.

Your account remains open at no charge, and your data is handled as described in the Privacy Policy.

6. Fair use

There is no limit on the number of articles you may generate or publish before requesting a refund. The guarantee exists so that you can evaluate the Service properly, and publishing is part of that evaluation. The guarantee does not apply only in the following cases, each of which is a matter of fact rather than judgment:

• More than one account, payment method or organization is used to obtain more than one refund under this guarantee.
• The payment was made with a stolen, unauthorized or fraudulent payment method.
• A chargeback or payment dispute is opened for the charge while a request is pending or after the refund has been issued.
• The account was suspended or terminated for breach of the acceptable-use rules in the Terms of Service, including reselling or redistributing Output as a product.

Any refusal is explained in writing and identifies the case above that applies.

7. After the guarantee period

Once 14 days have passed, the Refund Policy governs. It provides for refunds in the event of billing errors and material service failures, and for discretionary refunds in other cases. Contact hello@bunzy.io and we will review your situation.

8. Statutory rights

Nothing on this page limits the rights you have as a consumer under the law of your country of residence, including the 14-day right of withdrawal available to consumers in the European Union and the United Kingdom. Those rights apply in addition to this guarantee, and where both apply you may rely on whichever is more favorable to you. The Refund Policy describes them.

9. Frequently asked questions